University of Wisconsin–Madison

Creating Positive Library Work Environments

We never know who is going to walk into our library’s doors. We can’t control if our colleague has a bad day. There will be days when unfamiliar tasks are thrown our way. How do we rise above all of this and manage to keep the library a positive work place?

Believe it or not, it all comes down to us. While it might appear that positive work places naturally occur, this is typically not the case. Positive and engaged employees do things consistently and follow habits that lead to positive environments. These employees seek out opportunities and know how to leave work at work. Contributing toward this positive environment not only makes you happier and more productive, but it also helps motivate other library employees. From excellent internal customer service to creative networking, learn how you can contribute to creating a positive environment at your library.

At a glance

When: Mar 1-28, 2021

Where: Online

Cost: $125 (10% discount if you register 2 weeks early)

CE Credit: 1.4 CEUs/14 LEUs

Program: #307521


Questions? Contact Meredith Lowe or Anna Palmer

Register online

Due to the continuation of remote work, please use the online registration option. If you need alternate arrangements, email Anna Palmer, ahpalmer@wisc.edu or Meredith Lowe, mclowe@wisc.edu. Alternate registration options may result in delays.


Payment and Cancellation Policy

Login information will be emailed to you a few days before the course begins.

Course details

Course goals

  • Develop tools to create a positive work culture;
  • Create best practices for dealing with challenging colleagues;
  • Understand the benefits of professional networking;
  • Develop an effective work-life balance;
  • Learn how to best collaborate with internal and external employees;
  • Learn coping techniques on failing and making mistakes;
  • Understand and follow ethical work guidelines;
  • Understand servant leadership and how it affects the work place

Instructor: Jamie Matczak is the education consultant at Wisconsin Valley Library Service (Wausau, WI). Previously the associate director/continuing education Coordinator for the Nicolet Federated Library System (Green Bay, WI), she has taught Business Communication at Lakeland College, has a BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay. Jamie has presented on marketing, social media and communication at state-wide and national conferences.