The reference desk has always been a place for patrons to bring their questions, curiosity, and desire for answers. Whether staffing a physical reference desk in the library or helping users online, this class will provide the search and information skills you need to effectively serve library patrons’ needs.
This class is for anyone working at a library reference desk, whether you are a new staff member or looking to refresh your skills.
At a glance
When: Mar 13 – May 7, 2023 (8 weeks)
Where: Online & Asynchronous (see more info)
Cost: $325 (Register 2 weeks early for 10% off)
CE Credit: 2.6 CEUs/26 LEUs
Questions? Email the CE Team
Please use the online registration option if possible. If you need to make alternate arrangements, email firstname.lastname@example.org. Alternate registration options may result in delays.
- How to conduct reference interviews virtually and in-person
- Online searching skills, tips, and tricks
- Evaluating resources
- Readers Advisory
- Databases vs search engines
- Information literacy instruction
- Choosing and navigating subscription databases
- Making the reference experience accessible for all
Maria Rothenberg is an Associate Professor at the Fashion Institute of Technology in New York City where she is the Instructional Services & Assessment Librarian. In her position at the Fashion Institute of Technology, she is responsible for creating library learning outcomes, teaching, and partnering with faculty on library instruction courses and leading the assessment activities for the college library. She is also Secretary of FIT’s Faculty Senate Executive Board and chair of the Library Orientation Outreach Team.
Professor Rothenberg specializes in fashion and trend forecasting for fashion and lifestyles and interiors. When not in the library Professor Rothenberg teaches in the Fashion Institute of Technology’s Home Products Development Department and Fashion Business Management Department.. She is a graduate of Carnegie Mellon University and has a Master of Library Science and a Master of Fine Arts from Queens College.
Outside of Professor Rothenberg’s scholarly interests she is a passionate cookbook collector and baker.