NEW! Reference Desk Ready

The reference desk has always been a place for patrons to bring their questions, curiosity, and desire for answers. Whether staffing a physical reference desk in the library or helping users online, this class will provide the search and information skills you need to effectively serve library patrons’ needs.  

This class is for anyone working at a library reference desk, whether you are a new staff member or looking to refresh your skills. 

At a glance

When: Mar 13 – May 7, 2023 (8 weeks)

Where: Online & Asynchronous (see more info)

Cost: $325 (Register 2 weeks early for 10% off)

CE Credit: 2.6 CEUs/26 LEUs

Program: 304023

Questions? Email the CE Team

Register online

Please use the online registration option if possible. If you need to make alternate arrangements, email ce-info@ischool.wisc.eduAlternate registration options may result in delays.

Payment and Cancellation Policy

Course details


  • How to conduct reference interviews virtually and in-person  
  • Online searching skills, tips, and tricks  
  • Evaluating resources  
  • Readers Advisory 
  • Databases vs search engines 
  • Information literacy instruction 
  • Choosing and navigating subscription databases  
  • Making the reference experience accessible for all  



Maria Rothenberg is an Associate Professor at the Fashion Institute of Technology in New York City where she is the Instructional Services & Assessment Librarian. In her position at the Fashion Institute of Technology, she is responsible for creating library learning outcomes, teaching, and partnering with faculty on library instruction courses and leading the assessment activities for the college library. She is also Secretary of FIT’s Faculty Senate Executive Board and chair of the Library Orientation Outreach Team.  

Professor Rothenberg specializes in fashion and trend forecasting for fashion and lifestyles and interiors. When not in the library Professor Rothenberg teaches in the Fashion Institute of Technology’s Home Products Development Department and Fashion Business Management Department.. She is a graduate of Carnegie Mellon University and has a Master of Library Science and a Master of Fine Arts from Queens College. 

Outside of Professor Rothenberg’s scholarly interests she is a passionate cookbook collector and baker.