Payment And Cancellation Policy

Full payment of any online course or conference fee is due upon registration*. You will receive a confirmation email upon completing your registration, which contains a receipt confirming your payment.

If you can make payment by credit card, you may register using our online registration system (click on the course title to register), or call our Registrations Office at 608-262-2451 to register and pay over the phone.

If you need to pay by check, you must print out a registration form and mail it in with your payment. Please note that courses do fill up, so we recommend registering by mail as early as possible.

*If your library must have an invoice in order to pay for a class, please contact the CE team for assistance.

Online Courses Cancellation Policy

The fee to cancel your registration in an online course is $25.00 at any time before the course begins and during the first week of the course. Cancellations made in the second week and beyond may result in higher cancellation fees.

If you need to cancel before the beginning of the online course, please contact the UW-Madison Conference Center Registrations Office at 608-262-2451. If you need to cancel after the beginning of your course or have extenuating circumstances surrounding your registration, please contact the CE team so that we can discuss cancellation options with you.

Online Tutorials Cancellation Policy

Tutorial registration may be cancelled at any time, as long as the registrant has accessed less than half of the tutorial content. A $25 cancellation fee will apply to cancelled tutorial registrations, and you will receive a refund of your registration fee less that amount.

Payment and cancellation policy for conferences, international tours, and other programs

Payment and cancellation policies and fees vary for conferences, international tours, and other programs. Please read the cancellation policy on the web pages for those programs, or contact the CE team for cancellation policy details.