Having Difficult Workplace Conversations

When: Aug 28 – Sept 24, 2023 (4 weeks)

Where: Online & Asynchronous (see more info)

Cost: $150 (Register 2 weeks early for 10% off)

CE Credit: 1.4 CEUs/ 14 LEUs

Program #:308124

Difficult conversations with customers, with staff or with supervisors are usually not comfortable, but steps can be taken to ensure a positive end result. This course will cover tools and best practices to ensure that even the most challenging conversations will result in a happier workplace.

Course goals

To determine when it’s time to have a difficult conversation
To provide tools on how to start difficult conversations
To determine how to stay calm
To understand how to approach people resistant to talking
To approach instances of unacceptable work behavior
To develop effective follow-up after difficult conversations

Instructor

Jamie Matczak is the education consultant at Wisconsin Valley Library Service in Wausau, WI. Previously the associate director/continuing education coordinator for the Nicolet Federated Library System in Green Bay, she has taught Business Communication at Lakeland College, has a BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay. Jamie has presented on marketing, social media and communication at state-wide and national conferences.