University of Wisconsin–Madison

Frequently Asked Questions

  • How do the online classes work?

    Unless otherwise noted, our online classes are asynchronous. Learners plan to log in at least one time per week at their convenience to read the course content, view lectures, and participate in the discussion boards. Classes are organized for students and their instructor to work through material on a week-by-week basis. Each week, everyone moves to the next lesson and new discussion topics. Learners should anticipate spending about 2-3 hours per week on all course work (readings, lectures, discussions, exercises, assignments).

  • How can I find out about textbooks?

    Unless otherwise noted, no textbooks are required. Textbooks are noted in our print brochure as well as the online course description. If no textbook is listed, all required readings will be provided in the class space. Acquiring a textbook is the responsibility of each student, whether by inter-library loan, purchase, or rental. Unless stated otherwise, either print or e-book format is acceptable.

  • How do I register for continuing education courses?

    You may register by telephone, mail, fax, or online. Please see course descriptions for registration information – click on a course you’re interested in, and view registration information in the course description.

  • I want to take a class that is full. How does the waiting list work?

    Our classes are generally capped at 25 registrations. Once the cap is reached, a waiting list opens. If someone in the course decides to cancel their registration before the course begins or within the first week of class, that spot is offered to waitlisted persons in order of their addition to the list. There is no fee to join the waiting list for a class, nor is there any obligation to accept an offered opening. If the course is offered again in the future, we alert the waitlisted persons.

  • I signed up for a class and got my registration confirmation, but I have not received any information about accessing my course. What do I do?

    Each online course opens on the start date indicated in the class description.

    If you received a registration confirmation email, you are registered for the course. A few minutes after you receive your confirmation email, you will receive a “Getting Started” email, which will allow you to set up a NetID. A NetID is the user name that you will use to log into the course space, and once you set it up it’s yours for life. If you already have a NetID, you need to open the email and click the link that indicates you already have a NetID. If you did not receive a “getting started” email or need help with your NetID, please contact Meredith Lowe or Anna Palmer as soon as possible.

    You will also receive a welcome email a few days before the class begins that will give you additional information about how to access the class.

  • I need to cancel my registration for a continuing education course. How can I do that?

    Please see our Payment and Cancellation Polices page for more information about cancelling your registration.

  • I haven't received my certificate of completion for a course. How can I get a copy?

    You should receive your certificate of completion by email within 2-3 weeks of the conclusion of a course. If you did not receive it, or if a certificate is lost, please contact Meredith Lowe to receive another copy.

  • Can I get a copy of my complete record of continuing education courses taken through UW-Madison?

    Information about requesting a transcript that shows your continuing education courses is located here.

  • I need a receipt showing that I have paid for my course. How can I get a copy?

    An registration confirmation with an attached invoice is automatically emailed to you when you register for a course, which serves as your receipt. This email will come from the UW-Extension Registrations Department. If you did not receive your invoice or need another copy, please contact Meredith Lowe or contact the UW-Extension Registrations Department at 608-262-2451.

  • Can I use the CEUs earned in these online courses toward my current or future degree program, or toward any other certification that requires academic credit?

    No. Unless otherwise indicated, online continuing education courses are not eligible for academic credit. They are eligible for non-credit CEUs or LEUs. However, if you sign up for an iSchool graduate or undergraduate course as a non-degreed special student, you may have some transfer options. More information about taking iSchool credit courses as a non-degree-seeking student is here.

  • What is the different between continuing education units (CEUs) and graduate credit?

    When you take a continuing education courses at the iSchool, you earn Continuing Education Units, or CEUs. CEUs are a nationally recognized unit for professional continuing education. One CEU is approximately equal to 10 contact hours. CEUs do not transfer to graduate credit. Graduate credit at the iSchool may only be earned by enrolling in graduate level courses.  Please note that the Education2Go: Online Skills Courses do not carry CEUs or credit.

  • Who can take continuing education courses?

    Our courses are open to all. The students in our courses are from a wide variety of backgrounds. Some work in libraries and have a high school diploma; others are library directors and have master’s degrees, and others are simply curious about library and information-related topics.  For certain students, the courses are required to obtain or maintain their certification. For others, the courses are voluntary. We welcome anyone who is interested in our courses to register, regardless of their previous education or position in a library. Unless noted in the course description, there are no pre-requisite skills required to take any course.

  • Who teaches continuing education courses?

    Our courses are taught by working librarians, information professionals, or instructors at the iSchool. This is to ensure that courses will be practical and relevant to library workers.

  • I'm interested in teaching continuing education courses. How do I apply?

    Please send an email to Meredith Lowe including your resume, potential course topics, and brief explanation about why you’d like to teach online classes for us. We consider applications continually.

  • What is Wisconsin Public Library Director Certification?

    Wisconsin public library directors are required to be certified by Wisconsin state statute. There are three certification grades, and the grade level required is determined by the library’s service size. For grades 2 and 3 directors, they must have either taken the four required certification courses as part of their undergraduate/associate’s degree load, or they can take the required courses through UW-Madison iSchool continuing education. New grades 2-3 directors must take Basic Public Library Administration during their first year of employment, and have a total of 4 years to complete all four courses.

    • Grade 1 director libraries serve communities of 6000+ and the director must have a Master’s degree in Library and Information Studies.
    • Grade 2 director libraries serve communities of 3,000-5,999 and the director must have a 4 year college degree, plus the certification courses if those were not included as part of that degree.
    • Grade 3 director libraries serve communities of fewer than 3000 and the director must have 54 college credit hours plus the certification courses if those were not included as part of those credits.

    We offer the certification classes on a set schedule. Please find the schedule and more information here.

    The Wisconsin Department of Public Instruction (DPI) manages library director certification; the iSchool is course provider and does not grant certification. Further information about the certification process is available through the DPI website, and your library system’s certification coordinator should also be consulted.

  • What is an LEU?

    LEU stands for Library Education Unit. The State Library of Indiana has certain educational standards for librarians in Indiana. All continuing education courses must be approved by them and they assign LEUs to each course. The iSchool is an approved LEU provider for Indiana residents. Indiana residents receive their LEU certificates by email upon successful completion of a course.

  • I have another question that isn't answered here.

    Continuing Education Services staff members are here to help!  Please contact Meredith Lowe, 608-890-0364 or Anna Palmer 608-263-4452 for more information.