When: Feb 16 – March 29, 2026 (6 weeks)
Where: Online, asynchronous (see more info)
Cost: $275 (10% discount if you register 2 weeks in advance!)
CE Credit: 2.0 CEUs / 20 LEUs
Program: TBD
Registration will open soon!
Payment and Cancellation Policy
Questions? Email the CE Team
Library managers and staff need to be prepared for ‘worst case scenarios’ like active shooter events, as well as having practical, effective responses to everyday behaviors. Can we really prevent argumentative behavior? How can you get those wild kids to settle down? What do you say to the client with overpowering body odor? How ready are you for a tornado, fire, earthquake or other disasters?
Starting with a groundwork of common sense and consistent responses, we will then discuss policies, procedures, internal communications and ways of gaining community support to prepare your library for all types of security issues.
Learning outcomes:
- Understand common sense responses
- Use universal precautions
- Offer basic debriefing and emotional support
- Handle tough situations and conversations
- Respond effectively in active shooter events
- Work effectively with law enforcement
- Create and employ policies and procedures that enhance library security
Course Audience: This course will be valuable to all library staff, from directors to those serving on the frontline.
Instructor
Jill Osmond-Groell, MLIS, is a Reference Librarian at the Hedberg Public Library. Jill has worked at HPL for 20-plus years, starting as a shelver, and serving as a Circulation Assistant and Security Assistant for 12 years. Jill cares passionately for the well being of her coworkers and colleagues. Michelle Dennis has been
the Head of Access and Security Services at the Hedberg Public Library since 2011. Prior to coming to HPL she was the director of the Clinton Public Library and facilitated ropes challenge course leadership development. She has also worked in group homes with special needs adults, and in a psychiatric hospital. She is committed to improving the safety and well being of all library professionals and library users. Jill and Michelle have worked together training library staff on security matters and Active Shooter Response Planning since 2013.