Library managers and staff need to be prepared for ‘worst case scenarios’ like active shooter events, as well as having practical, effective responses to everyday behaviors. How can you get those wild kids to settle down? What do you say to the client with overpowering body odor? How ready are you for tornado, fire, earthquake or other disasters?
After laying a groundwork of common sense, consistent responses, we will discuss policies, procedures, internal communications and ways of gaining community support.
- Common Sense Responses
- Universal Precautions
- Handling tough situations and conversations
- Policies and Procedures
- Active Shooter
- Working with Law enforcement