When: March 3 – April 27, 2025 (8 weeks)
Where: Online, asynchronous (see more info)
Cost: $360 (10% off when you register two weeks in advance)
CE Credit: 2.6 CEUs/26 LEUs
Program #: 315525
Payment and Cancellation Policy
Questions? Email the CE Team
The reference desk has always been a place for patrons to bring their questions, curiosity, and desire for answers. Whether staffing a physical reference desk in the library or helping users online, this class will provide the search and information skills you need to effectively serve library patrons’ needs.
Learners will be able to…
- Conduct a successful reference interview, virtually and in-person
- Use new skills, tips and search techniques for online research
- Assist users in applying basic information literacy skills
- Evaluate resources and information
- Teach users the difference between databases vs search engines
- Make the reference experience accessible for all
- Use and apply AI
Course Audience: This class is for anyone working at a library reference desk, whether you are a new staff member or looking to refresh your skills.
Instructor
Professor Rothenberg specializes in fashion and trend forecasting for fashion and lifestyles and interiors. When not in the library Professor Rothenberg teaches in the Fashion Institute of Technology’s Home Products Development Department and Fashion Business Management Department. She is a graduate of Carnegie Mellon University and has a Master of Library Science and a Master of Fine Arts from Queens College.
Outside of Professor Rothenberg’s scholarly interests she is a passionate cookbook collector and baker.