Reference Desk Ready

When: March 11 – May 5 2024  (8 weeks)

Where: Online, asynchronous (see more info)

Cost: $360 (10% off when you register two weeks in advance)

CE Credit: 2.6 CEUs/26 LEUs

Program #: 310324


Payment and Cancellation Policy

Questions? Email the CE Team

The reference desk has always been a place for patrons to bring their questions, curiosity, and desire for answers. Whether staffing a physical reference desk in the library or helping users online, this class will provide the search and information skills you need to effectively serve library patrons’ needs.  

This class is for anyone working at a library reference desk, whether you are a new staff member or looking to refresh your skills. 

In this course you will learn how to:

  • Use best practices of reference interviewing and developing effective search strategies
  • Search within appropriate information sources to answer reference questions
  • Use advanced database search techniques
  • Explain the role of reference services in helping patrons become information literate


Maria Rothenberg is an Associate Professor at the Fashion Institute of Technology in New York City where she is the Instructional Services & Assessment Librarian. In her position at the Fashion Institute of Technology, she is responsible for creating library learning outcomes, teaching, and partnering with faculty on library instruction courses and leading the assessment activities for the college library. She is also Secretary of FIT’s Faculty Senate Executive Board and chair of the Library Orientation Outreach Team.  

Professor Rothenberg specializes in fashion and trend forecasting for fashion and lifestyles and interiors. When not in the library Professor Rothenberg teaches in the Fashion Institute of Technology’s Home Products Development Department and Fashion Business Management Department.. She is a graduate of Carnegie Mellon University and has a Master of Library Science and a Master of Fine Arts from Queens College. 

Outside of Professor Rothenberg’s scholarly interests she is a passionate cookbook collector and baker.