When: June 2 – June 29 (4 weeks)
Where: Online & Asynchronous
Cost: $165 (Register 2 weeks early for 10% off)
CE Credit: 1.4 CEUs/ 14 LEUs
Program #: 316325
Payment and Cancellation Policy
Questions? Email the CE Team
Sometimes there are situations at work or with work colleagues that are frustrating, and the best way to remedy it is to have a tough conversation. But where do we start? How do we prepare? What if the conversation doesn’t solve the issue? Tough conversations with co-workers are not always comfortable, but steps can be taken to ensure they aren’t terrible. This course will cover tools and best practices to ensure that these conversations will result in a more pleasant workplace.
Learning Outcomes
In this course, learners will:
- Develop leadership skills to navigate tough conversations
- Learn how to build trust with colleagues
- Determine methods for staying calm
- Practice active listening
Audience:
Any librarian or staff member who is looking to strengthen their communication skills.
This course has been adapted from Having Difficult Workplace Conversations.
Instructor
Jamie Matczak is the education consultant at Wisconsin Valley Library Service in Wausau, WI. Previously the associate director/continuing education coordinator for the Nicolet Federated Library System in Green Bay, she has taught Business Communication at Lakeland College, has a BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay. Jamie has presented on marketing, social media and communication at state-wide and national conferences.