When: Sept 21 – Dec 13, 2026 (12 weeks)
Where: Online & Asynchronous
Cost: $470
CE Credit: 3.5 CEUs/35 LEUs
Program#: 3312
Payment and Cancellation Policy
Questions? Email the CE Team
What people are saying…
I really enjoyed this course and I have already been putting the information that I gained to use on the job.
The instructor was extremely responsive.
Service is at the very core of every great library. In this class, you’ll discover how to design and deliver a dynamic range of services tailored to the unique needs of your community.
You’ll learn practical strategies for understanding your users, identifying meaningful outreach opportunities, and making the most of your library’s resources to elevate the level of service you provide. Along the way, you’ll explore key areas such as customer service, programming, reference fundamentals, and innovative uses of technology—all with the goal of creating a more responsive, impactful library experience.
This course is a requirement for the Wisconsin Public Library Director Certification. Wisconsin library directors taking this class are eligible to apply for a certification course scholarship.
Topics
- Community and user needs assessment
- Outreach to the community and community building
- Customer service
- Programming
- Readers’ advisory
- Reference interview
- Searching and research strategies
- Evaluating resources
- Legal/ethical issues in reference
- Training for staff and patrons to use resources
- Technology and physical space in service
- Networking with other institutions and professional allies
This course is offered once a year starting in September.
Instructor
Kristie Hauer serves as the Assistant System Director at Nicolet Library System, bringing more than two decades of experience in library services. She began her career in 1999 in elementary school libraries before transitioning to public libraries, where she has spent the majority of her career.
Kristie’s broad perspective is shaped by her leadership and service in a variety of roles, including library assistant, children’s department supervisor, branch manager, and library director. Her diverse experience reflects a deep commitment to library innovation, community engagement, and organizational excellence.